Terms of service

Printful
 Terms of Service
 Last updated on February 15, 2024
 Summary: Please read these terms very carefully as they form a binding Agreement between you and
 Printful regarding the use of our services and website. At the beginning of each Section, you'll find a short
 summary to help you navigate the document. Note that these summaries do not replace or represent the
 full text.
 The following terms and conditions constitute a legally binding contract (this "Agreement") between you
 (“you” or “your”) and Printful, Inc., a Delaware corporation that governs all use by you of the printful.com
 website (the "Site") and the services available on or at the Site (taken together with the use of the Site,
 the "Services"). We’ll refer to Printful and all of its subsidiaries and affiliated companies collectively as
 "Printful", "we", "our", "us", etc. Printful is a print-on-demand company for businesses that want to
 outsource the printing and delivering component. Printful white-label prints and dropships products
 ("Products") directly to you and your customers ("Customers").
 The Services are offered subject to your acceptance without modification of all of the terms and conditions
 contained herein. We also have other policies and procedures including, without limitation, Shipping,
 Return Policy, Privacy Policy and others.  Those policies contain additional terms and conditions, which
 apply to the Services and are part of this Agreement. YOUR USE OF THE SITE CONSTITUTES YOUR
 ACCEPTANCE OF AND AGREEMENT TO BE BOUND BY THIS AGREEMENT.  FURTHERMORE, BY
 PLACING AN ORDER FOR PRODUCTS OR SERVICES FROM THE SITE, YOU ACCEPT AND ARE
 BOUND BY THIS AGREEMENT.  If you do not agree to this Agreement, do not use the Site or any other
 Services.  
If you use our Services only for your personal use, you are considered a "User". If you use our Services to
 execute orders or deliver Products to third parties (including Customers), you are considered a "Merchant".
 REGARDLESS IF YOU ARE A USER OR MERCHANT, SECTION 18 OF THIS AGREEMENT REQUIRES
 THAT ALL DISPUTES (AS DEFINED BELOW) ARISING FROM OR RELATING TO THIS AGREEMENT
 BE RESOLVED BY ARBITRATION ON AN INDIVIDUAL BASIS, RATHER THAN BY JURY TRIAL OR
 CLASS ACTIONS, EXCEPT AS OTHERWISE PROVIDED BY SECTION 18.  IF YOUR COUNTRY OF
 RESIDENCE IS IN THE EUROPEAN ECONOMIC AREA OR THE UNITED KINGDOM THIS APPLIES TO
 ANY ACTION YOU MAY WANT TO BRING AGAINST PRINTFUL IN THE UNITED STATES.
 1. Access & Membership
 Summary: You need to be of a certain legal age to use Printful, and you're fully responsible for your
 account and the use of our services. If you violate our Terms of Service or otherwise act in bad faith, we
 can modify, cancel, or refuse service at any time.
 In order to enjoy all of Printful's benefits, you may register your account and become a member
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 ("Member"). Membership requires that you register on the Site (including by truthfully filling out all
 required personal information). You may opt out of marketing and promotional activities, including emails.
 You may cancel your membership at any time by canceling it online on the Site. To complete registration,
 you shall provide a name, surname, email address and password. You may never use another user's
 Printful account without permission from that user. You are solely responsible for the activity that occurs
 on your account, and you must keep your account password secure. You must notify Printful immediately
 of any breach of security or unauthorized use of your account. Although Printful will not be liable for your
 and your Customer’s losses caused by any unauthorized use of your account, you may be liable for the
 losses of Printful and others due to such unauthorized use.
 Printful may change, suspend or discontinue the Services, Products, fees, charges, terms at any time,
 including the availability of any feature or content, but without affecting orders for European Economic
 Area Users or the United Kingdom which Printful has already confirmed. Printful may also impose limits on
 certain features and Services or restrict the User's access to parts or all of the Services without notice or
 liability. If you are an individual (rather than an organization or entity), then you certify to Printful that you
 are at least 18 years of age, however, if you are an individual residing in Japan, you certify to Printful that
 you are at least 20 years of age. If you are using the Services on behalf of an organization or entity then
 you certify that you are legally authorized and permitted to bind such organization or entity to this
 Agreement and use the Services. Notwithstanding the aforementioned, you agree to take full responsibility
 for your selection and use of the Services. This Agreement is void where prohibited by law, and the right to
 access or use the Services is revoked in such jurisdictions.
 2. Modifications
 Summary: We reserve the right to modify our terms, services, and fees. Please follow changes to our
 terms by checking in with the Policy updates section on our website.
 Without affecting orders for European Economic Area Users or orders for Users in the United Kingdom
 which Printful has already confirmed Printful reserves the right, at its sole discretion, to modify this
 Agreement and its terms, as well as the fees and other charges for our Services, at any time.  All such
 modifications will become effective immediately after Printful posts them on the Site. You shall be
 responsible for reviewing and becoming familiar with all such modifications, and you agree to review the
 terms of this Agreement each time you access or use the Site so that you are aware of any modifications
 made to this Agreement.  Use of the Site and other Services by you after Printful posts the modifications
 on the Site constitutes your acceptance of the terms and conditions of this Agreement, as modified. If you
 do not agree to the modified terms, you are not authorized to access or use the Site or other Services, and
 you must send Printful a written notification, including via email (and your Printful account will be deleted),
 to close your account within 30 days of notice.
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 3. Content
 Summary: Printful respects intellectual property rights and asks you to do the same. Anything you upload
 will remain yours, and you're responsible for it. We'll only use the content you submit to provide you with
 our services. If we receive a Digital Millennium Copyright Act (DMCA) takedown notice or European Union
 illegal content notice for content you've submitted, we may remove the allegedly infringing content or
 suspend access to the Printful website.
 All content (including all information, images, pictures, data, text, photographs, graphics, messages, and
 other materials, hereinafter "Content") that you post, submit, upload, display, sell or use, hereinafter
 "post", using our Services is your content. We don’t make any claim(s) to it. That includes anything you
 post using our Services (like your Content, images, shop name, your customer reviews, comments, videos,
 usernames, etc.).
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 Responsibility for the Content. You understand that you are solely responsible for the Content
 that you post on or through the Services. You represent that you have all necessary rights to the
 Content, including all necessary rights to post it or use it on your Products sold, manufactured, or
 warehoused by Printful. You also represent that you’re not infringing or violating any third party’s
 rights by posting the Content or using the Content on your Products sold, manufactured, or
 warehoused by Printful.
 Permission to Use the Content. Printful agrees that any Content that you post using our Services
 will remain yours. This means that we will never use your Content except with your express
 permission or as otherwise provided in this Agreement.
 Rights You Grant Printful. By posting your Content, you grant Printful a non-exclusive, worldwide,
 royalty-free, irrevocable, sub-licensable, perpetual license to use, display, edit, modify, reproduce,
 distribute, store, and prepare derivative works of your Content to provide the Services, improve the
 quality of the Services and to promote Printful and/or your Printful store, or the Services in general,
 in any formats and through any channels, including across the Services, third-party website,
 advertising medium and/or social media. You agree and represent that you have the rights to grant
 this license to us.
 Reporting Unauthorized Content. Printful respects intellectual property rights and follows
 intellectual property laws. We are committed to following appropriate legal procedures to remove
 infringing content from the Service(s).
 Intellectual Property. Printful respects your work and empowers you to express your voice and
 ideas. We ask that you respect the work and creative rights of others. You need to either own the
 Content you post to Printful, or have the express authority to post it. Content must comply with right
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 of publicity, trademark and copyright laws, and all other applicable national, state, and federal laws.
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 Trademarks and Infringement of Intellectual Property. We are committed to following
 appropriate legal procedures to remove infringing content from the Services. Printful will try to
 accommodate and not interfere with standard technical measures used by copyright owners to
 identify and protect their works. Printful reserves the right to do any or all of the following at any
 time at our sole discretion: (i) immediately suspend your use of the Services; and/or (ii) remove,
 block, and disable access to any of your Content that is alleged to infringe the intellectual property
 rights of others. When we receive notice of intellectual property infringement (via the form available
 here), Printful strives to respond quickly by removing, blocking, or disabling access to the allegedly
 infringing material. When Printful removes, blocks or disables access in response to such a notice,
 Printful makes a reasonable attempt to contact the allegedly infringing party, provide information
 about the notice and removal, and, in cases of alleged copyright infringement, provide information
 about counter notification.
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 DMCA Cooperation:  Printful’s copyright infringement notice and Content
 removal policies and procedures are intended to comply with the requirements
 and obligations of service providers under the Digital Millennium Copyright Act
 (DMCA).  To the extent any requirements and obligations of service providers
 under the DMCA change or are different than set forth herein, Printful’s policies
 and procedure may likewise change in accordance with the DMCA requirements
 and obligations of service providers. More information about DMCA procedure
 is available here.
 Counter DMCA Notifications: If Printful receives a DMCA counter notification, Printful will
 send a copy of the counter notice to the original complaining party.  Unless the copyright
 owner files an action seeking a court order against the allegedly infringing party and informs
 Printful of this action, the removed, blocked, or disabled material may be replaced or access
 to it may be restored 10-14 business days after delivery of the counter notice to the original
 complaining party.  If an action is filed, any Content removed, blocked, or disabled shall
 remain removed, blocked or disabled at the sole discretion of Printful.
 Repeat Infringement: Printful may terminate account privileges of Members that are
 subject to repeat notices of intellectual property infringement as determined by Printful at its
 sole discretion.
 Copyright and Trademark Responsibility. You agree and represent by accepting this Agreement
 and using our Services that you own all rights (including copyrights) for the Content you post, or if
 you are not the owner, that you have permission to use and reproduce the Content in connection
 with the Services, and that you have all of the rights required to post your Content. Likewise, by
 accepting this Agreement and using our Services, you agree and represent that you own or have
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 permissions to use all copyrights, trademarks, service marks, trade dress, and trade names
 incorporated into the Content you post or use in connection with any Content and the Services
 provided under this Agreement.
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 Inappropriate, False, or Misleading Content. This should be common sense, but there are
 certain types of Content we don’t want submitted to our Services (for legal reasons or otherwise).
 You agree that you will not post any content that is abusive, threatening, defamatory, obscene,
 vulgar, illegal or otherwise offensive or in violation of any part of this Agreement. You also agree not
 to post any Content that is false or misleading or uses the Services in a manner that is fraudulent or
 deceptive.
 European Union illegal content. We have implemented a complaint mechanism to comply
 with the requirements and obligations of intermediary service providers under the Regulation
 (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single
 Market For Digital Services and amending Directive 2000/31/EC (the “Digital Services Act”) that
 allows anyone to report content that they suspect to be illegal using the European Union illegal
 content notice available here. We are committed to evaluating the reported allegations and
 strive to take the appropriate decision that could include termination of the Services. If you are
 not satisfied with our decision, you have the right to appeal. You will be informed about appeal
 options along with our decision.
 4. Use of Services
 Summary: By using Printful, you agree to use our services according to our terms and to respect the
 rights of our brand name, trademark, and digital items. In case we need to contact you, we'll reach out to
 you via email.
 We grant you a limited, non-exclusive, non-transferable, and revocable license to use our Services,
 platforms, and integrations subject to this Agreement and the following restrictions in particular:
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 Don’t Use Our Services to Break the Law. You agree that you will not violate any laws in
 connection with your use of the Services. This includes any local, state, federal, and international
 laws that may apply to you or Printful. For example, it’s your responsibility to obtain any permits or
 licenses that your store may require; you must not engage in fraud, theft, anti-competitive conduct,
 threatening conduct, or any other unlawful acts or crimes against Printful, another Printful user, or a
 third party. You also agree that you are not the target of trade, financial, and economic sanctions,
 and that you do not appear on a sanctions-related list, including lists maintained by the U.S.
 Department of Treasury’s Office of Foreign Assets Control (“OFAC”), the U.S. Department of State,
 the U.S. Department of Commerce, the European Union, or Her Majesty’s Treasury of the United
 Kingdom. You also agree that you will not export, reexport, or otherwise transfer Printful’s Products
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 to countries or territories that are the target of comprehensive embargoes or sanctions or parties on
 the sanctions-related lists referenced above.  You agree not to use the Services: (i) to impersonate
 or attempt to impersonate Printful, any other Printful Party (as defined below), or any other person
 or entity; or (ii) for the purpose of exploiting, harming, or attempting to exploit or harm minors in
 any way by exposing them to inappropriate content or otherwise. The following are collectively
 referred to as the “Printful Parties”: (a) Printful, (b) Printful’s subsidiaries, affiliated companies, and
 joint ventures, and (c) the officers, directors, members, managers, equity holders, agents, and
 employees of Printful and its subsidiaries, affiliated companies, and joint ventures.
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 Don’t Try to Harm Our Systems. You agree not to interfere with or try to disrupt our Services, for
 example by distributing a virus or other harmful computer code into our platforms, third party
 services, or other programs or systems our clients may use to promote their Products.  You agree
 not to use the Services: (i) to send, knowingly receive, upload, download, use, or re-use any material
 which does not comply with this Agreement; or (ii) to engage in any other conduct that restricts or
 inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm any
 Printful Party or expose any of them to liability.  You agree that Printful reserves the right to audit
 our platforms (systems) to ensure integrity and compliance with this Agreement, at the sole
 discretion of Printful.
 Follow Brand Guidelines. The name “Printful”, our iconography, phrases, logos, and designs that
 we use in connection with the Products or Services we provide are trademarks, service marks, or
 trade dress of Printful in the US, European Union, and all other countries, that are used for
 proprietary purposes at our sole discretion.  Except as expressly provided in this Agreement, Printful
 does not grant you any rights to use its trademarks, service marks, or trade dress. You may state in
 connection with the Services or Products provided by Printful that Printful provided such Services or
 Products. If you use any of our trademarks in reference to our Products or Services, you must
 include a statement attributing that trademark to us. You must not use any of our trademarks: (i) in
 or as the whole or part of your own trademarks; (ii) in connection with activities, Products or
 Services which are not ours; (iii) in a manner which may be confusing, misleading or deceptive; or
 (iv) in a manner that disparages us or our information, Products or Services (including the Site).
 Printful reserves the right to request you to immediately remove any such misused iconography,
 phrases, logos, and designs at our sole discretion.
 Share Your Ideas. We love your suggestions and ideas! They can help us improve your experience
 and our Services. Any unsolicited ideas or other materials you submit to Printful (not including your
 Content or Products you sell or warehouse through our Services) are considered non-confidential
 and nonproprietary to you. By submitting those ideas and materials to us, you grant us a non
exclusive, worldwide, royalty-free, non-revocable, sub-licensable, perpetual license to use and
 publish those ideas and materials for any purpose, without compensation to you at any time.
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 Communication Methods. Printful will provide you with certain legal information in writing. By
 using our Services, you’re agreeing to our communication methods which describe how we provide
 that information to you. This simply means that we reserve the right to send you information
 electronically (by email, etc.) instead of mailing you paper copies (it’s better for the environment).
 Under California Civil Code Section 1789.3, Users from the State of California are entitled to the
 following specific consumer rights notice:
 The Complaint Assistance Unit of the Division of Consumer Services of the California Department of
 Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento,
 CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210. You may contact us at:
 Printful, Inc.
 11025 Westlake Dr., Charlotte, NC 28273
 support@printful.com
 Digital Items. Digital items (like mockups, templates, images and other design assets) and texts
 created in connection with the Products and/or Services we offer and their intellectual property
 rights belong exclusively to Printful.  Digital items and any results may only be used in connection
 with the advertising, promoting, offering and sale of Printful’s Products and may not be used for
 other purposes or in conjunction with products from other manufacturers. If Printful provides the
 possibility for Users to modify or customize any Digital Items, you will ensure that the Content used
 to modify such Digital Items will comply with the intellectual property laws and our Acceptable
 Content guidelines.
 5. Content and Services
 Summary: You are responsible for communicating with your customers and handling any claims they
 might have. We provide the best service we can on an "as is" basis, and please be aware that it may have
 errors and interruptions.
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 Items Your Clients Purchase Through Our Sites. You understand that Printful cannot and
 does not make any warranties about your Content, stores, or what you sell to your Customer
 that we may warehouse. Any legal claim related to a Product your Customers purchase must be
 brought directly against you as the seller of the Product. You release Printful from any claims
 related to Products sold by you through our Services, including claims for misrepresentations by
 you to your Customers or claims for physical injury or property damage by any of your Products
 that are warehoused for you by Printful.  
Content You Access. Your Customers may come across materials that they find offensive or
 inappropriate while using our Services. We make no representations concerning any content
 posted by others through the Services. Printful is not responsible for the accuracy, copyright
 compliance, legality, or decency of content posted by others that you accessed through the
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 Services. You release us from all liability relating to that content.
 Third-Party Services. Our stores on our Site(s) may contain links to third-party websites or
 services that we don’t own or control (for example, links to Facebook, Twitter, and Pinterest).
 You may also need to use a product or service of one of our subcontractors or other third
 parties in order to use some of our Services (like a compatible mobile device to use our mobile
 apps). When you access these third-party services, you do so at your own risk. The third parties
 may require you to accept their own terms of use. Printful is not a party to those agreements;
 they are solely between you and the third party.  You agree that Printful will not be liable to you
 in any way for your use of these third party services.
 Services. Printful is dedicated to making our Services the best they can be, but we’re not
 perfect and sometimes things can go wrong. You understand that our Services are provided “as
 is,” with all faults and without any kind of warranty (express or implied), except for the
 warranties provided with respect to Products in Section 6 below. TO THE FULLEST EXTENT
 PERMITTED BY LAW, WE ARE EXPRESSLY DISCLAIMING ANY AND ALL WARRANTIES OR
 CONDITIONS OF NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A
 PARTICULAR PURPOSE, AS WELL AS ANY WARRANTIES OR CONDITIONS IMPLIED BY A
 COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE, WITH
 RESPECT TO OUR SERVICES, EXCEPT FOR THE WARRANTIES OR CONDITIONS
 PROVIDED WITH RESPECT TO PRODUCTS IN SECTION 6 BELOW. SOME JURISDICTIONS
 DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS, SO THE
 ABOVE LIMITATIONS MAY NOT APPLY TO YOU. We do not guarantee that:
 the Services will be secure or available at any particular time or location – Printful shall
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 not be liable for any delays, interruptions or loss of data in connection with the use of our
 Site and Services. Printful shall strive to ensure that the Services are carried out in other
 locations in case it is not possible to carry them out at the location the Services were
 initially intended to be performed at.
 any errors for which Printful is responsible will be corrected;
 the Services will always be free of viruses or other harmful materials; or
 the results of using the Services will meet your expectations.
 You use the Services solely at your own risk.
 LIABILITY LIMITS. TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PRINTFUL
 NOR ANY OTHER PRINTFUL PARTY SHALL BE LIABLE TO YOU OR YOUR CUSTOMERS
 FOR ANY LOST PROFITS OR REVENUES, DIMINUTION IN VALUE, OR FOR ANY
 CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL, EXEMPLARY, ENHANCED, OR
 PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO THE SERVICES OR THIS
 AGREEMENT, REGARDLESS OF (I) WHETHER ANY OF THE FOREGOING DAMAGES WERE
 FORESEEABLE, (II) WHETHER OR NOT YOU WERE ADVISED OF THE POSSIBILITY OF
 INCURRING ANY OF THE FOREGOING DAMAGES, (III) THE LEGAL OR EQUITABLE
 THEORY (CONTRACT, TORT, OR OTHERWISE) UPON WHICH THE CLAIM IS BASED, AND
 (IV) ANY SPECIFIC CIRCUMSTANCES OF YOU AND/OR YOUR CUSTOMER.  THE LIABILITY
 OF THE PRINTFUL PARTIES WILL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL
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 AMOUNT PAID BY YOU FOR THE SERVICE THAT YOU HAVE PURCHASED OR USED
 THROUGH THE SITE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR
 LIMITATION OF INCIDENTAL, CONSEQUENTIAL OR CERTAIN OTHER DAMAGES, SO THE
 ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU. 
6. Limited Warranty on Products
 Summary: Please read this section very carefully—it covers our obligations and responsibilities for Printful
 services. If you have an issue with your order, you may be eligible for a replacement product or refund, so
 reach out to us as soon as possible.
 Does not apply to Users residing in the European Economic Area or the United Kingdom (see Section 7).
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 Limited Warranty.  We warrant that, at the time of delivery of a Product to a User or the
 Merchant’s Customer, the Product will not be materially defective or damaged (the “Limited
 Warranty”). Customers residing in Brazil have the right to cancel and return their order within 7
 days, for any reason.
 Who May Use This Warranty?  Printful extends the Limited Warranty only to Users and
 Merchants.  All Limited Warranty coverage terminates if the User or the Merchant’s Customer
 sells or otherwise transfers a Product.
 What Does This Warranty Not Cover?  This Limited Warranty does not cover any damage to
 or defect in a Product caused by any of the following: (a) you or third parties; (b) any improper
 handling (including during shipping), use or storage of the Product; (c) any failure to follow any
 Product instructions; (d) any modifications to the Product; (e) any unauthorized repair to the
 Product; or (f) any external causes such as accidents, fire, flood, “acts of God” or other actions
 or events beyond our reasonable control; or (g) any costs or expenses related to the loss of use
 of the Product or any other costs or expenses not covered by this Limited Warranty.  This
 Limited Warranty does not cover any items supplied by third parties, size exchanges or buyer’s
 remorse.  
Finally, as noted elsewhere in this Agreement, we unfortunately cannot guarantee that the colors and
 details in our website images are 100% accurate representations of a Product, and sizes might in some
 cases be approximate.  Accordingly, this Limited Warranty does not cover such matters.  
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 What Is The Period Of Coverage?  This limited warranty starts on the date of the delivery of
 the Product to the User or the Merchant’s Customer and lasts for thirty (30) days (the “Warranty
 Period”). For the avoidance of doubt, Printful acknowledges that according to some jurisdictions
 the User may be entitled to a longer Warranty Period.
 What Are Your Remedies Under This Warranty?  With respect to any materially defective
 or damaged Product, we will, in our sole discretion, either: (a) replace such Product (or the
 defective or damaged part of the Product) free of charge, or (b) refund the purchase price paid
 to us by the User or the Merchant along with the shipping fees corresponding to the defective or
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 damaged Products. 
How Do You Obtain Warranty Service?  Promptly following delivery of a Product, you or
 your Customer (if you are a Merchant) will inspect the Product.  If a Product is materially
 defective (including any error by Printful in printing) or damaged upon receipt, or if you
 received the wrong Product, then in order to be eligible for service under this Limited Warranty,
 you must submit a claim within the Warranty Period in compliance with our Return Policy.  If you
 are a Merchant, your Customer should contact you regarding any defective or damaged Product
 and with respect to any delivery of the wrong Product.   
LIMITATION OF LIABILITY.  THE REMEDIES DESCRIBED IN THIS SECTION 6 ARE YOUR SOLE
 AND EXCLUSIVE REMEDIES (AND OUR ENTIRE LIABILITY) FOR ANY BREACH OF THIS LIMITED
 WARRANTY. OUR LIABILITY FOR A DEFECTIVE OR DAMAGED PRODUCT SHALL UNDER NO
 CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT RECEIVED BY US FOR THE PRODUCT, NOR
 SHALL WE UNDER ANY CIRCUMSTANCES, TO THE FULLEST EXTENT PERMITTED BY LAW, BE
 LIABLE FOR ANY LOST PROFITS OR REVENUES, DIMINUTION IN VALUE, OR FOR ANY
 CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL, EXEMPLARY, ENHANCED OR PUNITIVE
 DAMAGES OR LOSSES ARISING OUT OF OUR PRODUCTS, REGARDLESS OF (I) WHETHER ANY OF
 THE FOREGOING DAMAGES WERE FORESEEABLE, (II) WHETHER OR NOT YOU WERE ADVISED OF
 THE POSSIBILITY OF INCURRING ANY OF THE FOREGOING DAMAGES, (III) THE LEGAL OR
 EQUITABLE THEORY (CONTRACT, TORT, OR OTHERWISE) UPON WHICH THE CLAIM IS BASED,
 AND (IV) ANY SPECIFIC CIRCUMSTANCES OF YOU AND/OR YOUR CUSTOMER.  SOME
 JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
 CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO
 YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE
 OTHER RIGHTS, WHICH VARY FROM JURISDICTION TO JURISDICTION. WE LIMIT THE DURATION
 AND REMEDIES OF ALL IMPLIED WARRANTIES OR CONDITIONS WITH RESPECT TO OUR
 PRODUCTS, INCLUDING WITHOUT LIMITATION THE WARRANTIES OR CONDITIONS OF
 MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE DURATION OF THE
 WARRANTY PERIOD. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN
 IMPLIED WARRANTY OR CONDITION LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
 7. Your rights in the case of lack of conformity
 Summary: If you reside in the European Economic Area or the United Kingdom, this is where you'll find
 information on what you can do if there's an issue with your order.
 If you are a User residing in the European Economic Area or the United Kingdom, the legal guarantees
 established by Directive 1999/44/EC on consumer sales and guarantees or similar consumer contracts
 regulations apply to the sale of our products. Consequently, you have the right, free of charge, to get the
 products repaired (or replaced) within the limits provided by the law, or, in case of failure of one of the
 remedies above to have an appropriate reduction in the price of the products, or the contract cancelled.
 Delivery costs for returning the product to be repaired or replaced under this clause shall be borne by
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 Printful, as well as any costs related to the delivery to you of the repaired or replaced product.
 If the Products we supply to you are: (1) made to your specification and are clearly personalized with your
 designs; or (2) sealed for health protection or hygiene reasons, or both, you do not,  have the right to
 cancel your order or change your mind as set out in our Return Policy.
 For other Products, you have the right to cancel and return the order for any reason within 14 days
 following the date on which the Product was delivered. You must inform us of the decision to cancel the
 order by sending us written notice before the cancelation period expires. You may contact us at
 support@printful.com. Within 14 days of notifying us of your decision to cancel the order, you must also
 return the product to us using the return address indicated on the original package in which the order was
 delivered. You will have to bear the direct cost of returning the goods. Within 14 days of receiving written
 notice of your decision to cancel the order we will, without undue delay, issue a refund for the Product and
 the delivery costs (with the exception of the supplementary costs resulting from your choice of a type of
 delivery other than the least expensive type of standard delivery offered by us). We may delay the refund
 until the Product has been returned or we have received proof that the Product has been returned,
 whichever is earlier. The refund will be made to your Printful Wallet or to the payment method used by you
 when placing the order. You may be liable for any diminished value of the Product resulting from the
 handling other than what is necessary to establish the nature, characteristics and functioning of the
 Product.
 8. Responsibility of Site members and visitors
 Summary: When using Printful services, it's your responsibility to follow our policies. If you violate our
 policies, we might restrict or even end up terminating your access to our services.
 Violation of this Agreement or any other rules will result in the termination of your Printful account.
 Printful and its designees shall have the right (but not the obligation) in their sole discretion to pre-screen
 (using automated and/or manual means), refuse, or remove any Content that is available via the Services.
 Without limiting the foregoing, Printful and its designees shall have the right to remove, block, and disable
 any Content. You agree that you must evaluate and to the extent permitted by law bear all risks
 associated with the use of any Content, including any reliance on the accuracy, completeness, or
 usefulness of such Content. In this regard, you acknowledge that you may not rely on any Content created
 by Printful or submitted to Printful, including without limitation information in Printful collaborations, posts
 and in all other parts of the Printful Services.
 Without limiting other remedies, we may limit, suspend or terminate our Services and your account,
 prohibit access to our Site, delay, remove, block, or disable hosted Content, and take technical and legal
 steps to keep you off the Site if we think that you are creating problems, causing possible legal liabilities,
 breaching this Agreement, or acting inconsistently with the letter or spirit of our policies. We also reserve
 the right to cancel unconfirmed accounts or accounts that have been inactive for extended periods of time.
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 You are responsible for providing Printful with accurate and truthful information (including but not limited
 to your name and surname if you are a User or retail price if you are a Merchant). If you have provided
 Printful with inaccurate or false information, (a) you shall be liable to Printful for damages and losses
 (including but not limited to taxes) arising out of such inaccurate or false information, (b) you shall
 reimburse such damages and losses (including but not limited to taxes) to Printful, and (c) Printful shall
 have the right to charge you for such damages and losses (including but not limited to taxes) and
 otherwise limit or suspend your access to the Services.
 9. Payments and fees
 Summary: To pay for Printful services, you need a valid payment method (e.g. a credit card, PayPal) that
 you're authorized to use. All fees will be charged to your payment method, which may but is not
 guaranteed to be automatically updated. Note that you might need to reimburse us for any chargeback
 fees for returns or claims  that aren't in line with our policies. 
You may choose to save your billing information to use it for all future orders and charges associated with
 Printful Products and/or Services. In such case, you also acknowledge and agree that this information will
 be stored and processed by third party PCI DSS compliant service providers. Printful may participate in
 Account Updater programs. Such programs may allow for your payment card information to be
 automatically updated if and when there is a change, such as to the payment card number or expiration
 date. To the extent Printful participates in such programs and your financial institution or payment card
 provider is a participant, you agree to automatic updates to your payment card information. However,
 Printful cannot guarantee that such automatic updates will be made, so you also acknowledge that you are
 ultimately responsible for ensuring that your payment card information is current. 
When you order a Product, or use a Service that has a fee, you will be charged, and you agree to pay, the
 fees in effect at the time the order is placed.  We may change our fees from time to time (for example,
 when we have holiday sales, offer you a discount of base product prices, etc.). The fees for the Products
 and the Services (if and as applicable), as well as any associated delivery costs will be indicated on the
 Site when you place an order or pay for the Service. We may choose to temporarily change the fees for our
 Services for promotional events or new Services, and such changes are effective when we post the
 temporary promotional event or new Service on the Site or inform you individually. The sale will be
 submitted for processing and you will be charged as soon as you confirm it. You may then receive an email
 from us.
 By placing an order or paying for Services , you are confirming that you are legally entitled to use the
 means of payment tendered and, in the case of card payments, that you are either the cardholder or have
 the cardholder's express permission to utilize the card to effect payment. In case of an unauthorized use of
 a payment method, you will be personally liable for, and shall reimburse Printful for damages resulting
 from such unauthorized use. 
With regard to payment methods, you represent to Printful that (i) the billing information you supply to us
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 is true, correct, and complete and (ii) to the best of your knowledge, charges incurred by you will be
 honored by your financial institution (including but not limited to credit card company) or payment service
 provider.
 If you or your Customer makes any return or claim which does not comply with our policies (including
 policies which are described here), you will reimburse Printful for its losses, which consist of fulfillment
 costs and chargeback handling fees (up to $15 USD per chargeback), if applicable. 
We may refuse to process a transaction for any reason or refuse to provide Services to anyone at any time
 at our sole discretion. We will not be liable to you or any third party by reason of refusing or suspending
 any transaction after processing has begun.
 Unless stated otherwise, you may choose currency from the options available at the Site in which all fees
 and payments will be quoted. You are responsible for paying all fees, payments and applicable taxes
 associated with our Site and Services. After receiving your order you may receive an email from us with
 the details and description of the Products ordered. Payment of the total price plus taxes and delivery
 must be made in full before the dispatch of your Products.
 Printful at its sole discretion may offer you various discounts, as well as change, suspend or discontinue
 them at any time. You may find more information about the available discounts at the Site, in the
 marketing and promotional emails or via other channels or events Printful may use or participate in.
 10. Taxes
 Summary: You are responsible for paying any applicable taxes to your local taxing authority, unless we
 have informed you otherwise.
 Aside from the limited circumstances set out below, you are responsible for (and shall charge) all
 applicable taxes, such as but not limited to sales taxes, VAT, GST and others, and duties associated with
 the Products (if and as applicable).
 In some states in the US and countries, Printful may collect the applicable taxes from you as the seller and
 pay this to the relevant tax authority (if and as applicable).
 In certain cases you are required to provide a valid exemption certificate such as, without limitation,
 Resale certificate, VAT ID or ABN.
 11. Shipping
 Summary: Once you've placed an order, you might no longer be able to edit the order details or cancel it.
 If you have an issue with the shipment of your order, contact us within 30 days of the delivery or estimated
 delivery date. In some cases, you may need to reach out to the shipping carrier directly.
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 Once you have confirmed your order, it might not be possible to edit or cancel it. If you want to change
 some parameters, Customer addresses, etc., please check whether such an option is available in your
 account. We are not bound to make such modifications to your order, but we will do our best on a case-by
case basis. 
The risk of loss of, damage to and title for Products pass to you upon our delivery to the carrier. It shall be
 your (if you are a User) or your Customer's (if you are a Merchant) responsibility to file any claim with a
 carrier for a lost shipment if carrier tracking indicates that the Product was delivered. In such case Printful
 will not make any refunds and will not resend the Product.
 For Users in the European Economic Area or the United Kingdom, the risk of loss of, damage to and title for
 Products will pass to you when you or a third party indicated by you has acquired the physical possession
 of the Products.
 If ​​you are a Merchant sending orders to your Customers in Germany, the risk of loss and damage to
 Products pass to you in the moment after the shipment with the Products has crossed the German border
 (“Moment of Risk Transfer”). In such case, Printful will bear the full legal responsibility for the loss of or
 damage to Products sent to your Customers in Germany in case such loss or damage to Products has
 verifiably occurred before the Moment of Risk Transfer. 
If carrier tracking indicates that a Product was lost in transit, you or your Customer may make a written
 claim for replacement of (or credit to the Member’s account for) the lost Product in compliance with
 Printful’s Return Policy. For Products lost in transit, all claims must be submitted no later than 30 days
 after the estimated delivery date.  All such claims are subject to Printful investigation and sole discretion.
 Printful cannot guarantee delivery to P.O. boxes.
 12. Description of products
 Summary: We strive towards making our product development process the best we can, yet we can't
 guarantee that the product representations on our website will be 100% accurate or that the
 manufacturing stage won't result in damages. To speed up fulfillment, we also offer you product
 alternatives in case any of your products are out of stock.
 While many component parts of our Products are standard, all Products available for purchase are
 described on their specific page on our Site. We always try to represent each design as accurately as
 possible via photography and copy points provided by designers, artists or photographers.
 We have a policy of continuous Product development so we can provide you with what we consider the
 best design combined with best performance, and thus reserve the right to amend the specifications of
 Products, their price, packaging, and any Service associated at any time, without prior notice. Before
 ordering, we invite you to have a close look at the Product description and design.
 We use our best efforts to provide you with the best images and descriptions, but unfortunately cannot
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 guarantee that colors and details in website images are 100% accurate representations of the product,
 and sizes might in some cases be approximate.
 Sometimes during the manufacturing process Products can be damaged.  Obviously we won’t knowingly
 ship damaged items to you (your Customers), but these damaged items can still be used for charitable
 purposes. Printful reserves the right to donate all damaged items with full or partial designs to charity and
 you hereby waive your right to collect royalties or other fees regarding damaged Products that are
 donated.
 If a Product the Merchant has ordered goes out of stock and the Merchant has not opted-out of Product
 alternatives in store settings, the Product might be substituted at Printful's own discretion and without any
 express notification with the most appropriate Product alternative in the order to avoid fulfillment delays,
 unless we can't find a comparable replacement, in which case the Merchant still need to wait for the
 original Product to be restocked. If the Product alternative costs more than the original Product being
 substituted, Printful will charge the price Merchant has paid for the order of the Product. For Product
 alternatives that cost less than the original Product, we'll refund you the difference. If you wish to opt-out
 of alternative Products, you can change it in the store settings. Unless the Merchant has opted-out of
 Product alternatives in the store settings, Merchant is solely responsible for informing Merchant’s
 Customers about the Product being substituted with a Product alternative.
 13. Purchase of products
 Summary: To make sure your orders arrive as quickly as possible, please make sure you submit the
 correct order details at checkout. Printful doesn't take responsibility for missed deliveries due to typos in
 the delivery information.
 Your order is purchase of a Product for which you have paid the applicable fee and/or other charges that
 we have accepted and received. Any Products in the same order which we have not accepted do not form
 part of that contract.  We may choose not to accept any orders in our sole discretion.
 Orders are placed and received exclusively via the Site. Before ordering from us, it is your responsibility to
 check and determine full ability to receive the Products. Correct name of the recipient, delivery address
 and postal code/zip code, up-to-date telephone number, and email address are absolutely necessary to
 ensure successful delivery of Products.
 All information asked on the checkout page must be filled in precisely and accurately. Printful will not be
 responsible for missed delivery because of a wrong or misspelled recipient name or surname, delivery
 address or an inappropriate phone number. Should you like to ask for a change in the delivery address,
 phone number, or any other special requirements, please contact Printful.
 We reserve the right to place your order on hold due to print file issues, security concerns, if we need to
 confirm your address, or in case of other issues. In case your order will be placed on hold, we will give you
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 30 days to resolve the issue. If you will not resolve the issue or cancel your order within 30 days, we will
 cancel the order. In case your order is cancelled, we will only make a refund if work on your order has not
 started yet.
 14. Delivery
 Summary: While we may provide delivery estimates, we can't provide guaranteed delivery dates. Once
 Printful receives payment for your order (including delivery fees), we fulfill the order and pass it onto the
 carrier. This is also the moment where you or your customer legally become the owner of the products.
 We deliver to most places in the world. You shall cover delivery costs. Delivery prices are additional to the
 Product’s price and may vary depending on delivery location and/or sort of Products, and additional
 charges may be added to the order for remote or difficult to access locations that require special attention.
 Flat rate delivery charges are shown on our checkout page; however, we reserve the right to advise you of
 any additional delivery charges that apply to your specific delivery address.
 Some Products are packaged and shipped separately. We cannot guarantee delivery dates and to the
 extent permitted by law accept no responsibility, apart from advising you of any known delay, for Products
 that are delivered after the estimated delivery date. Average time for delivery may be shown on the Site. It
 is only an average estimation, and some delivery can take longer, or alternatively be delivered much
 faster. All delivery estimates given at the time of placing and confirming order can be subject to change. In
 any case, we will do our best to contact you and advise you of all changes. We try our best to make
 Product delivery as simple as possible.
 Ownership of the Products will only pass to you/Customer after we receive full payment of all sums due in
 respect of the Products, including delivery charges and taxes, and deliver the Products to the carrier. 
We make no guarantees with respect to any collaboration we undertake with you, including any
 collaboration with respect to Services, Products (including new Products) or any integration with a vendor
 platform.
 15. Release
 Summary: You can’t sue us for anything that we have disclaimed or obtained your release from under this
 Agreement.
 To the fullest extent permitted by law you release us and all other Printful Parties from any and all claims
 and demands, as well as any and all damages, losses, liabilities, judgments, costs, reasonable attorneys'
 fees, and other expenses incurred or suffered by any Printful Party, of every kind and nature, known and
 unknown, relating to or arising out of any right, claim, or matter (a) which is disclaimed by Printful (or for
 which Printful provides no guarantees) under this Agreement, or (b) for which Printful is otherwise
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 indemnified or released by you under this Agreement.
 16. Indemnity
 Summary: Printful is not responsible for any damages and liabilities you incur if you break the law, violate
 these terms or any rights of third parties and it results in legal action (this also includes misrepresentations
 made by you and any product liability claims).
 To the fullest extent permitted by law you will defend, indemnify, and hold Printful and the other Printful
 Parties harmless from any claim or demand made by any third party (including, but not limited to, your
 Customer), as well as any and all damages, losses, liabilities, judgments, costs, reasonable attorneys' fees,
 and other expenses of every kind and nature, known and unknown, incurred or suffered by the Printful
 Parties, relating to or arising out of (a) your breach of this Agreement, (b) your use (or misuse) of our
 Services, (c) your Content, (d) the infringement by your Content or your account of someone else’s
 intellectual property or other rights, (d) your violation of any law or the rights of a third party, or (e) if you
 are a Merchant, any claims related to products or items sold by you through our Services, including claims
 for misrepresentations by you to your Customers and claims for physical injury or property damage by any
 of your products or items that are warehoused for you by Printful.  We reserve the right to handle our legal
 defense however we see fit, even if you are indemnifying us, in which case you agree to cooperate with us
 so we can execute our strategy.
 17. Governing Law
 Summary: If any dispute arises between us we'll apply the laws of the State of North Carolina to resolve
 it—unless you as a consumer reside in the European Economic Area, Switzerland, or the United Kingdom in
 which case we'll follow the laws of the Republic of Latvia.
 This Agreement, and all disputes and claims arising out of or in connection with this Agreement or its
 subject matter or formation including non-contractual disputes and claims, are governed by the laws of the
 State of North Carolina, without regard to its conflict of laws rules. These laws will apply no matter where
 in the world you live or are located but if you are a User living in the European Economic Area, Switzerland,
 or the United Kingdom the laws of the Republic of Latvia will apply to any dispute arising out of or relating
 to this Agreement. Notwithstanding the aforementioned, nothing in this Agreement, including the
 aforementioned choice of law provision, affects your rights as an User living in the European Economic
 Area or Switzerland to rely on any mandatory provisions of the law of the country in which you are
 resident.
 For Users in the European Union and the United Kingdom: Alternatively, you can contact the consumer
 center in your country or you can decide to access the platform for alternative extra-judicial resolution of
 disputes provided by the European Commission.
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 18. ARBITRATION AND JURY TRIAL WAIVER
 Summary: Any legal dispute involving our services (except for situations defined below) will be resolved
 by arbitration according to the rules in this Section. By using our services, you waive any rights to a jury
 trial or class actions.
 “Disputes” means all disputes and claims arising out of or in connection with this Agreement or its subject
 matter or formation including non-contractual disputes and claims, excluding only claims under the
 Limited Warranty and claims brought by Users living in the European Economic Area, Switzerland, or Users
 in the United Kingdom against Printful in European Economic Area or in the courts of England and Wales.
 All Disputes shall be finally settled by final and binding arbitration, using the English language,
 administered by the American Arbitration Association (the “AAA”) under its Commercial Arbitration Rules
 (“Commercial Rules”) in effect at that time. The Rules are deemed to be incorporated by reference into
 this Agreement. As of the date of this Agreement you can find them here or by calling the AAA at
 1–800–778–7879. The Federal Arbitration Act applies to this Agreement.  The arbitration shall be
 administered by the AAA and shall be conducted by a sole arbitrator selected in accordance with the
 Commercial Rules unless otherwise mutually agreed by the parties.  Unless Printful and you agree
 otherwise, any arbitration hearings will take place in Charlotte, North Carolina, except that, for Users, any
 arbitration hearings will take place in the county of your residence.  Judgment on any arbitration award
 may be entered and enforced by any court that has jurisdiction to do so. Any arbitration will take place on
 an individual basis and neither the arbitrator nor AAA are empowered to conduct a class arbitration, class
 action or to resolve claims of more than a single claimant in anything other than a single proceeding,
 unless both parties consent. You and Printful acknowledge that AAA may conclude that the Consumer
 Arbitration Rules or the Rules for the International Centre for Dispute Resolution may be more appropriate
 in certain cases. You and Printful agree to abide by the decision of the AAA as to the applicable rules in
 cases where a party may assert that the Commercial Rules are not appropriate. 
TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND PRINTFUL KNOWINGLY, VOLUNTARILY,
 IRREVOCABLY AND ABSOLUTELY WAIVE ALL RIGHTS TO A TRIAL BY JURY OF ANY AND ALL
 DISPUTES (AS DEFINED ABOVE).  THIS JURY TRIAL WAIVER IS INTENTIONALLY MADE AS YOU
 AND PRINTFUL WOULD PREFER TO RESOLVE ALL DISPUTES (AS DEFINED ABOVE) AS PROVIDED
 BY THIS SECTION 18. THIS JURY TRIAL WAIVER IS A MATERIAL INDUCEMENT TO ENTERING INTO
 THIS AGREEMENT. FURTHERMORE, YOU AND PRINTFUL KNOWINGLY, VOLUNTARILY,
 IRREVOCABLY AND ABSOLUTELY WAIVE ALL RIGHTS TO PARTICIPATE IN A CLASS ACTION,
 CLASS ARBITRATION OR OTHER FORM OF JOINT DISPUTE RESOLUTION WITH OTHER PARTIES. 
Notwithstanding the foregoing, you may instead assert your claim in any Dispute in “small claims” court if
 you provide us with written notice of your intention to do so before any claim is submitted to arbitration
 and provided that (a) your claim qualifies, (b) your claim remains in such court, and (c) your claim remains
 on an individual, non-representative, and non-class basis.
 Also, notwithstanding the foregoing, each party shall have the right to bring an action in a court of proper
 jurisdiction for injunctive or other equitable or conservatory relief, pending a final decision by the
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 arbitrator. 
You and Printful shall each bear 50% of all fees and expenses of the AAA and the arbitrator except as
 otherwise provided by the Commercial Rules (or, if applicable, the Consumer Arbitration Rules or the Rules
 for the International Centre for Dispute Resolution).  The arbitrator may award such fees and expenses of
 the AAA and the arbitrator as well as other expenses and reasonable attorneys’ fees to a prevailing party
 consistent with the provisions of the Commercial Rules (or, if applicable, the Consumer Arbitration Rules or
 the Rules for the International Centre for Dispute Resolution).
 19. Privacy and Personal Data Processing
 Summary: Printful's Privacy Policy is an important part of our Terms of Service that explains how your
 information is used when you use our services. Please read it very carefully.
 Printful collects your personal data to provide our Services. We are committed to protecting your personal
 data and privacy and our Privacy Policy details and explains how we are processing Site visitor and User
 personal information. By accepting this Agreement, you are also accepting and acknowledging our Privacy
 Policy.
 If you are a Merchant and provide us with your customers' personal data, our Data Processing Terms,
 which are incorporated in this Agreement by reference, apply.
 20. General
 Summary: Using our services doesn't make you an agent, partner or employee of Printful. We're not
 responsible for any violations of these terms if it's out of our control. If you have any questions about our
 Terms of Service, feel free to contact us at support@printful.com.
 No agency, partnership, joint venture, employee-employer, franchisor-franchisee relationship, etc. is
 intended or created by this Agreement.
 Printful will not be liable or responsible to you, nor be deemed to have defaulted or breached this
 Agreement, for any failure or delay in Printful’s performance under this Agreement when such failure or
 delay is caused by or results from acts or circumstances beyond our reasonable control, such as any fire;
 f
 lood; earthquake; governmental action; war, invasion or hostilities; national emergency; explosion;
 terrorist threat or act; riot or other civil unrest; insurrection; epidemic; lockout, strike or other labor dispute
 (whether or not relating to our workforce); inability or delay in obtaining supplies; telecommunication
 breakdown; or power outage.
 You represent that you have all necessary permits to grant us with Customer’s personal data to fulfill this
 Agreement.
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To ensure full customer support and a higher quality of service, Printful can sign in to customers/users
 accounts as a customer according to Printful's Privacy Policy.
 If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and
 the remaining provisions shall be enforced. In our sole discretion, we may assign this Agreement upon
 notice to you. Headings are for reference purposes only and do not limit the scope or extent of such
 section. Our failure to act with respect to a breach by you or others does not waive our right to act with
 respect to subsequent or similar breaches. We do not guarantee we will take action against all breaches of
 this Agreement.
 Printful at its own discretion reserves the right to transfer or assign this Agreement or any right or
 obligation under this Agreement at any time, including the right to engage third party manufacturing
 services to perform any Services. If you are a User in the European Economic Area or the United Kingdom
 and such transfer or assignment may reduce your guarantees under this Agreement, then Printful will ask
 for your permission beforehand.
 If you have any questions about this Agreement, please email us at support@printful.com.
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